1. Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. Our warehouse conducts strict quality inspection and packaging procedures before shipment to ensure every item arrives in perfect condition. Orders will not be shipped on non-business days.
2. Shipping Delivery Time
Once dispatched, the standard delivery time ranges from 6 to 12 business days. The overall delivery timeframe may have minor fluctuations due to regional logistics differences and routine customs clearance procedures.
3. Shipping Fee
We provide complimentary worldwide shipping for all products without any minimum purchase requirement. No shipping charges will be generated for any order placed on our website.
4. Customs and Import Duties
The store shall bear all applicable customs duties, import taxes and relevant handling fees. Customers will not incur any additional hidden charges during customs clearance and delivery process. There are no extra costs for receiving the packages.
5. Shipping Coverage
We offer global shipping services to most regions around the world. All packages are professionally packaged with shockproof and moisture-proof materials to protect cookware from damage during long-distance transportation.
6. Order Tracking
After the goods are dispatched, customers will receive an official tracking number via email. Real-time logistics status can be checked through the corresponding tracking platform.
7. Shipping Exception
In rare cases such as extreme weather, logistics suspension or customs inspection delay, the delivery schedule will be appropriately extended. We will keep users informed of updated logistics information through email notification.
8. Customer Support
For any shipping-related inquiries, logistics consultation and order feedback, please contact our support team through the contact page on the official website. All consultation requests will be responded to within a reasonable time.
