1. Warranty Coverage
We provide a limited lifetime warranty for all cookware, bakeware, knives and kitchen electrics purchased on this website. This warranty applies to all products under normal household usage conditions. We guarantee that every item is free from defects in materials and craftsmanship.
2. Applicable Usage Scenarios
This warranty is only valid for daily household use. Products used for commercial purposes, public catering services or rental occasions are not eligible for warranty services. The warranty qualification is determined according to product usage traces and inspection results.
3. Warranty Service Content
If any structural failure, metal separation, material defect or manufacturing flaw occurs during normal household use, we provide free maintenance, replacement or complementary delivery service. All warranty services do not generate additional hidden fees for customers.
4. Exclusion of Warranty
The following situations are not covered by the lifetime warranty:
-
Artificial damage, collision deformation and scratch caused by improper operation
-
Damage caused by overheating, open fire abuse and incorrect heating tools
-
Natural wear including surface color change, slight scratch and oxidation traces during daily use
-
Damage caused by unauthorized modification, disassembly and self-repair
-
Damage caused by improper cleaning tools and corrosive cleaning agents
5. Warranty Verification
To apply for warranty service, customers need to provide valid order records and product real photos. Our professional inspection team will confirm the defect attribution and judge whether the product meets the warranty conditions.
6. Replacement Regulation
If the defective product needs to be replaced, we reserve the right to replace it with the same style or upgraded equivalent product. All replacement procedures comply with unified after-sales standards without extra charge. The unified settlement currency is United States Dollar.
7. Service Restriction
This warranty is only applicable to the original purchaser of the product and cannot be transferred to third parties. Resold second-hand products do not enjoy official warranty protection.
8. How to Claim Warranty
For warranty application, defect consultation and after-sales verification, please submit your demand through the contact page on the official website. Our team will guide you to complete the application process step by step.
